My other Logitech device, my G733 headset, works perfectly in G Hub.When G Hub recognizes my mouse, it states that the mouse's firmware is fully up to date.My G Hub is fully up to date with all relevant updates.This temporarily fixes the issue and I'm able to see my mouse in G Hub until I close G Hub or restart my PC. Uninstalling and reinstalling G Hub, including deleting all files associated with G Hub.Uninstalling the mouse drivers, unplugging the mouse, then replugging the mouse.(To note: the mouse does not register as 'G502 Hero' in Device Manager it registers as 'HID-compliant mouse'.

According to Device Manager, the mouse drivers are fully up-to-date.

Updating the mouse drivers via Device Manager.

My PC is fully up to date on all Windows software. The issue persists irrespective of what port the mouse is using. My motherboard is brand new and none of the ports are damaged or dirty.

Plugging the mouse into various USB ports.

Even a brand new, fresh-out-of-the-box G502 is not appearing in G Hub unless I clean reinstall everytime. I ended up purchasing a new G502 Hero today, only to plug it into my motherboard and find out that the issue is persisting. Since then, I've just been using the mouse without G Hub - ergo, I'm not able to take advantage of the programmable buttons or customize my DPI, which is a lackluster experience. If I close G Hub or restart my PC, then re-open G Hub, the G502 no longer shows up in G Hub and I have to clean reinstall G Hub.Īfter trying to troubleshoot the issue and failing, I ruled out almost every possible software issue, and concluded it was probably a hardware issue/something defective with the mouse itself. Then, and only then, does G Hub register the G502 as a connected device. Ever since I bought it, my G502 has not been able to connect to G Hub (it doesn't even show up as a device), except when I clean uninstall and renistall G Hub. TLDR: G502 not recognized G Hub G502 only recognized temporarily after a clean reinstall of G Hub.

Logitech hero g502 software download